Return policy

RETURN POLICY

Last updated March 31, 2023


Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit only. Please see below for more information on our return policy.


RETURNS


All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS


To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

Mediwish Co., Ltd

Attn: Returns
RMA #
#336 Tianhe Rd ,
Luyang Industrial Zone,
Hefei, Anhui, China.
Post code: 230041


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS


After receiving your return and inspecting the condition of your item, we will process your return within 3-5 days. We will notify you by email when your return has been processed.


EXCEPTIONS


The following items cannot be returned:

      ● Medical products of proper quality that do not fit the buyer in size, shape, dimensions, style, color or configuration are not subject to exchange and return.
       Medical devices include:
Medical technology, including instruments, equipment, devices and medical devices.
  Prosthetic and orthopedic products and spare parts for them.
  Other medical materials and means.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

     ●     Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:


+86 551 6555-70-89
[email protected]